We receive requests every day for information about coronavirus (COVID-19) and what it could mean for your holiday plans this year. The situation in the UK changes daily – the latest government guidance can be found at gov.uk/coronavirus – but, right now, amongst the most important pieces of advice is to avoid all non-essential travel.
Whether you have booked a holiday in the next couple of weeks or are planning one for summer, our frequently asked questions below aim to help you understand the next steps you should take. Please read these before contacting our customer service team, who are, extremely busy at this challenging time.
Frequently Asked Questions:
I was due to travel soon. What happens now?
All glamping sites are currently closed. It is not clear how long travel restrictions will be in place, but you will not be able to take a glamping holiday before 4th July 2020 in England, 13th July in Wales, 15th July in Scotland and 20th July in Northern Ireland. In most cases, the glamping site you are due to stay at will contact you as soon as they are able to discuss your booking. However, if you need information urgently, their contact details are provided in your booking confirmation email.
We are asking all sites to allow you to re-book up to the end of the 2021 season and to carry forward all monies paid.
I am due to travel in July or August. Will sites be open again by then?
It is impossible to know at the moment, however, the UK government's COVID-19 recovery strategy projects that hospitality is not expected to resume until 4th July at the earliest and, even then, this may be in a limited capacity. As a precaution, we are not currently accepting any new bookings on glampingly.co.uk for travel starting before 4th July.
I can't get hold of the glamping site to discuss my booking?
These are difficult times for everyone. If you haven't already heard from the glamping site directly, please contact them using the email address shown in your booking confirmation email and await their response. Please be patient as most sites are inundated with correspondence.
My balance payment is due to be collected soon. What will happen?
We will not attempt to collect balance payments if your booking has been cancelled or if the dates of your booking have changed.
Am I entitled to a refund if I do not wish to re-book?
It is neither your fault nor the glamping site's that you cannot travel as expected. The coronavirus outbreak is a force majeure event and we are recommending that sites work with guests flexibly to re-book rather than refund.
At Glampingly we recommend hundreds of small, independently run glamping sites and it is important to understand that most sites are now facing severe financial difficulties and the vast majority are in no position to offer refunds. If you want the industry to survive this, we would ask you to support your glamping site by agreeing to re-book. Thank you.
How do I re-book?
Please re-book directly with the glamping site. You can contact them using the email address shown in your booking confirmation email.